VICTOR MATTHEW
Results-Driven Sales & Customer Service Professional
Remote, US.About
Highly accomplished Sales and Customer Service professional with a proven track record in high-ticket sales, lead generation, and customer retention across diverse industries. Expertly leverages CRM systems and strategic digital marketing to optimize sales processes, consistently exceeding KPIs and driving significant revenue growth. Adept at building trust-based relationships and negotiating high-value deals to deliver exceptional business outcomes.
Work
Remote, Louisiana, US
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Summary
Currently drives high-ticket sales and optimizes customer engagement for Ally Asset Management, excelling in lead generation and CRM management.
Highlights
Achieved 100% lead generation through strategic web research, scraping, and Instagram DMs, building a robust sales pipeline.
Increased hot lead conversion by 15-20% through effective qualification and targeted outreach, directly boosting sales opportunities.
Managed 80-100 daily cold calls, significantly improving client engagement and appointment setting rates.
Crafted high-converting email and sales copy, achieving a 10-20% response rate for digital campaigns.
Optimized RingCentral CRM for efficient call tracking, text messaging, and database management, enhancing sales workflow efficiency.
Successfully closed 20-30% of warm leads, directly contributing to substantial revenue growth and exceeding sales targets.
Remote, Australia, Australia
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Summary
Enhanced prospect engagement and secured executive meetings for VREA, leveraging advanced LinkedIn strategies and CRM automation.
Highlights
Increased prospect engagement by 40% through targeted LinkedIn research and outreach, expanding the sales funnel.
Scheduled executive meetings with key decision-makers, achieving a 30% booking rate that drove new business opportunities.
Utilized Linked-Helper CRM to automate messaging, significantly enhancing response rates and improving outreach efficiency.
Developed customized sales scripts that boosted appointment conversions, streamlining the sales process.
Remote, Nigeria, Nigeria
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Summary
Drove significant revenue growth and expanded client base for Lifestyle Asset Hub through strategic lead generation and sales initiatives.
Highlights
Spearheaded lead generation efforts, securing over 50 new clients annually and expanding market reach.
Increased sales revenue by 35% year-over-year through strategic marketing and targeted client acquisition.
Conducted impactful in-person and virtual sales presentations to local and international clients, fostering strong relationships.
Trained and mentored junior sales representatives, improving overall team performance by 20% and enhancing sales capabilities.
Remote, Nigeria, Nigeria
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Summary
Provided exceptional customer support and implemented retention strategies for Lifestyle Asset Hub, ensuring high satisfaction and repeat business.
Highlights
Managed 20+ daily customer interactions across multiple communication channels, ensuring prompt and effective support.
Resolved customer complaints efficiently, maintaining a 90% issue resolution rate and enhancing customer satisfaction.
Developed and implemented customer retention strategies, increasing repeat business by 30% and fostering long-term client loyalty.
Handled customer inquiries and objections, consistently maintaining a 90% customer satisfaction rate.
Skills
Sales & Business Development
Remote High Ticket Sales, Sales & Closing, Lead Generation, Appointment Setting, Objection Handling, Negotiation, Sales Presentations, Business Development, Client Acquisition, KPI Tracking.
Digital Marketing & CRM
Digital Marketing Strategies, Telemarketing, Copywriting, Content Marketing, Social Media Marketing, Email Marketing, Web Scraping, Email Automation, CRM Proficiency, HubSpot, GoHighLevel, RingCentral, Linked-Helper, Slack, Follow Up Boss, Bitrix, Fresh Sales, Bat, Discord, Mojo Dialer, Just Call.
Customer Service & Relationship Management
Customer Service, Customer Retention, Complaint Resolution, Customer Inquiries, Trust-Based Relationships, Customer Relationship Management.
Professional & Soft Skills
Leadership, Team Collaboration, Emotional Intelligence, Adaptability, Critical Thinking, Problem-Solving, Persuasion, Conflict Resolution, Administrative Support, Virtual Assistance, Process Optimization.
Office Productivity
Microsoft Office Suite, Word, Excel, PowerPoint.